INSTANT

prints + charity


FREQUENTLY ASKED QUESTIONS

 

 

Do you offer any other sizes that aren’t listed?

We currently offer only one size, a 10.75 x 10.75 image printed on a 11x11 piece of paper.

 

Why do you only offer one size?

Beacuse we are printing from our Instagram prints, this is the optimal size. It is the largest we can print without compromising the quality of the image.

 

How long will it take to receive my print?

Our business model relies on monthly sales, so we mail all prints out at the end of the month. Please allow up to 14 days for your order to be printed and shipped from the last day of the month. For international orders, please expect your print to arrive anywhere between 4-6 weeks from the last day of the month. Please contact us, if you have any further questions. 

 

If I order more than one print, will I be charged extra for shipping?

No, as long as they are going to the same address, there is no additional fee. 

 

What shipping carriers do you use?

For all domestic orders we use FedEx Ground or FedEx Home Delivery. For all international orders we use USPS First Class International.

 

Will I be charged sales tax?

If you’re a NY resident, 8.875% tax will be added to your order.

 

Can I pay with a credit card?

Yes. All credit cards are excepted.

 

How are the prints packaged?

All prints are packaged in a clear sleeve with thin layer of paper to protect the surface of the print, in a sturdy, flat cardboard mailer. 

 

What if my print arrives damaged?

We will do our best to make sure everything arrives safe and sound. However, occasionally things do happen in transit and we deal with this on a case by case basis.